Microsoft ie8 Checkout Display issue
Lower half of /cart/checkout screen messed up in Internet Explorer 8
(other browsers do not appear to be affected by this issue)
In some cases, IE 8 users see an incomplete or garbled shopping screen. In our cart, the second page of checkout where addresses shipping, payment methods and order contents should display, the shipping methods and payment methods disappear.
This is a known Microsoft issue. If it happens to you, the workaround is to click on the Compatibility View icon (the torn paper icon next to the URL at the top of the IE window) or alternatively, to select Tools -> Compatibility View to add the store.scottsbt.com site to the list of Web sites that should be viewed in compatibility mode.
(See http://support.microsoft.com/kb/956197 for detailed instructions.)
The problem is made worse by server or internet in general slowness. Clicking on refresh/reload and/or turning compatibility on/off a few times, sometimes fixes it. If you have shopped with us before make sure that you are logged in to your account before placing your order, it may make a difference in the checkout.
I'm trying to find out what it is about ie8 that triggers the problem, to see if I can find a code workaround.
It's possible that the upcoming upgrade from Able 7.06 to Able 8.0 may or may not fix the problem.
FOUND A CAUSE!
When you have already ordered from us, you MUST log in to your account with us BEFORE attempting to place an order, otherwise, when it checks the emails against existing accounts, instead of asking you to log in, it glitches and won't display the full checkout.
LOG IN TO YOUR EXISTING ACCOUNT PRIOR TO ORDERING!
Your username is your full email address.
If you placed your previous order online yourself, the password is whatever you chose at that time. If you placed it by phone with us as a new customer, the default customer password is "pennparts" and you must change your password to something else once you log in to your account. If you cannot remember your password, there is a link to email reset info to yourself on the login page.
If you continue to have a problem with ie8, you could try alternate browsers.
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I've also conversed with others who have had trouble using different browsers, including the ones we recommended, as well. The problem seems to be intermittant and may possibly also have to do with regional internet connections/restrictions.
If all else fails, call 1-609-296-1300 to place the order with us over the phone.